Our premium quality support ensures that your eCommerce store runs 24*7 365 days. We not only take care of the specific bugs and issues, but also provide with a day-to-day business support to your online store. A committed team of server administrators, managers, designers, and developers handles our SLA (Service Level Agreement). Moreover, our timely responses will make you feel highly satisfied & will let you use our services on a regular basis.
We provide maintenance services to all types of Magento Versions:
- Magento Community Edition
- Magento Professional Version
- Magento Enterprise/Enterprise Premium
Our services include:
- Regular track of analytics software, log files, server, as well as routine potential distractions or disturbances in the Magento store.
- Round the clock communication services such as instant messengers, emailing, phone call, for being in touch with at any given time.
- Daily backup of your Magento eCommerce storefront for any time site recovery.
- Spare technical staff for sudden needs in support and maintenance.
- Ready to use documentation for a thorough guidance to frequent bugs & issues.
- Exclusive training and consultation after signing our maintenance contract.
- Updating Magento store with scripts, components, extensions, and plugins.
- Maintenance contract devised in such a way that our customers get maximum benefits with minimum investments.
Benefits with us
- Round the clock availability 24*7 365 days through instant messengers, emailing, and phone call.
- Provide support for Magento extensions – third party or core.
- Support provided using standard ITSSM framework.
- Online management for support using ticketing system.
- Complete troubleshooting, training, and upgrade provided to your storefront.
- Use of third party repository management web applications for revision of code or staging of development process.
- Guidance from our specialized consultant for enhancing your UX and UI to optimize your ROI on the marketing strategies.
- Our flexible maintenance contract will provide you with an ongoing support maintaining a high degree of cost effectiveness.